Support
Just write to us. The developer answers, not a ticket system.
Email:j.manke@icloud.com
Useful to include: your iOS version, the app version (Settings → at the bottom) and, if it concerns a specific ride, its date.
Common cases
No rides are showing up
Ride Streak reads from Apple Health only. Check Settings → Privacy & Security → Health → Ride Streak and make sure every category is enabled. Without permission for "Workouts" the list stays empty. Rides that only exist in a manufacturer's app and are never written to Apple Health cannot reach the app — that is what the optional Strava connection is for.
Power, cadence or segments are missing
Apple Health does not carry these values. Connect Strava in Settings so Ride Streak can pull them from your bike computer.
The Garage is not counting kilometres
Parts only count from their install date, and only for rides assigned to that bike. Check your assignment rules, or assign rides retroactively with "Assign rides by date".
Restore purchases
Open Settings in the app and tap "Restore purchases". You need the same Apple ID the purchase was made with. Refunds run exclusively throughreportaproblem.apple.com.
Cancel a subscription
iPhone Settings → your name → Subscriptions → Ride Streak. Every free feature stays available afterwards.
Delete your account and cloud data
If you enabled RideStreak Cloud you can delete your account and all server-side data directly in the app's settings. Without Cloud there is no account — deleting the app is enough.